{"id":5353,"date":"2019-08-20T12:22:58","date_gmt":"2019-08-20T12:22:58","guid":{"rendered":"https:\/\/forumsportpalace.bg\/terms-of-use-and-reservations\/"},"modified":"2026-04-28T10:27:08","modified_gmt":"2026-04-28T10:27:08","slug":"terms-of-use-and-reservations","status":"publish","type":"page","link":"https:\/\/forumsportpalace.bg\/en\/terms-of-use-and-reservations\/","title":{"rendered":"Terms of Use and Reservations"},"content":{"rendered":"\n

Last updated: November 28, 2025<\/em><\/p>\n\n

Welcome to the official website of Hotel Forum Sport Palace<\/strong>, Dryanovo.<\/p>\n\n

Please review these terms and conditions. By using the site and making a reservation, you agree to the rules described herein. <\/p>\n\n

I. General Provisions<\/h2>\n\n
    \n
  1. These terms govern the use of the website, the reservation process, and the rules for staying at the hotel.<\/li>\n\n\n\n
  2. Hotel Forum Sport Palace reserves the right to change the terms and conditions at any time.<\/li>\n<\/ol>\n\n

    II. Reservations<\/h2>\n\n
      \n
    1. A reservation is considered valid<\/strong> once the customer receives a written confirmation<\/strong> from the hotel (via email).<\/li>\n\n\n\n
    2. The customer is responsible for the correct entry of personal data, telephone number, email, and stay details.<\/li>\n\n\n\n
    3. The hotel may contact the customer for clarification or additional information.<\/li>\n<\/ol>\n\n

      III. Check-in and Check-out <\/h2>\n\n
        \n
      1. Check-in:<\/strong> after 3:00 PM<\/strong><\/li>\n\n\n\n
      2. Check-out:<\/strong> by 12:00 PM<\/strong><\/li>\n<\/ol>\n\n

        IV. Cancellations and Changes <\/strong><\/h2>\n\n
          \n
        1. All reservations can be cancelled free of charge<\/strong> until the day of arrival, unless otherwise stated in individual offers or special packages.<\/li>\n\n\n\n
        2. Changes to dates are subject to availability.<\/li>\n\n\n\n
        3. In case of a no-show, the hotel reserves the right to charge a fee equal to 1 night’s stay<\/strong>.<\/li>\n<\/ol>\n\n

          V. Payment<\/strong><\/h2>\n\n
            \n
          1. Payments can be made at the reception in cash<\/strong> or by bank card<\/strong>.<\/li>\n\n\n\n
          2. During certain periods (public holidays, group bookings, special offers), the hotel may require a deposit or full prepayment.<\/li>\n<\/ol>\n\n

            VI. Prices<\/strong><\/h2>\n\n
              \n
            1. All prices are in euros<\/strong> and include VAT.<\/li>\n\n\n\n
            2. Prices may be updated, but this does not affect already confirmed reservations.<\/li>\n<\/ol>\n\n

              VII. Pets <\/h2>\n\n
                \n
              1. Pets weighing up to 3 kg are allowed for an additional fee.<\/strong><\/li>\n<\/ol>\n\n

                VIII. Smoking <\/h2>\n\n
                  \n
                1. Smoking in hotel rooms and indoor areas is strictly prohibited.<\/strong><\/li>\n\n\n\n
                2. In case of a violation, a deep cleaning fee of 150 BGN<\/strong> will be charged.<\/li>\n<\/ol>\n\n

                  IX. Guest Conduct <\/h2>\n\n
                    \n
                  1. Guests must comply with the hotel’s internal regulations and public order.<\/li>\n\n\n\n
                  2. The hotel may refuse accommodation or terminate a stay in the event of rude or inappropriate behavior, without a refund.<\/li>\n<\/ol>\n\n

                    X. Liability for Damages<\/h2>\n\n
                      \n
                    1. Guests are financially responsible for any damage caused to hotel property.<\/li>\n\n\n\n
                    2. The hotel reserves the right to charge a compensatory amount based on the type and value of the damage.<\/li>\n<\/ol>\n\n

                      XI. Personal Data <\/h2>\n\n
                        \n
                      1. Personal data is processed in accordance with GDPR requirements.<\/li>\n\n\n\n
                      2. Data is used solely for reservations, communication, and legal obligations.<\/li>\n\n\n\n
                      3. Information is not provided to third parties except as required by law.<\/li>\n<\/ol>\n\n

                        XII. Limitation of Liability <\/h2>\n\n

                        The hotel is not responsible for:<\/p>\n\n

                          \n
                        1. technical malfunctions or internet interruptions;<\/li>\n\n\n\n
                        2. lost, stolen, or damaged items, unless they have been left at the reception for safekeeping;<\/li>\n\n\n\n
                        3. services provided by third parties (banks, payment systems, etc.).<\/li>\n<\/ol>\n\n

                          XIII. Contact Us<\/h2>\n\n

                          Hotel Forum Sport Palace \u2013 Dryanovo2 Stantsionna St, Dryanovo<\/p>\n\n

                          Phone:0885 670 7570876 109 793<\/p>\n\n

                          Email:reservations@forumsportpalace.bg<\/p>\n","protected":false},"excerpt":{"rendered":"

                          Last updated: November 28, 2025 Welcome to the official website of Hotel Forum Sport Palace, Dryanovo. Please review these terms and conditions. By using the site and making a reservation, you agree to the rules described herein. I. General Provisions II. Reservations III. Check-in and Check-out IV. Cancellations and Changes V. Payment VI. Prices VII. […]<\/p>\n","protected":false},"author":1,"featured_media":5227,"parent":0,"menu_order":82,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5353","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nTerms of Use and Reservations - Forum Sport Palace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/forumsportpalace.bg\/en\/terms-of-use-and-reservations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms of Use and Reservations - Forum Sport Palace\" \/>\n<meta property=\"og:description\" content=\"Last updated: November 28, 2025 Welcome to the official website of Hotel Forum Sport Palace, Dryanovo. 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