Last updated: November 28, 2025
Welcome to the official website of Hotel Forum Sport Palace, Dryanovo.
Please review these terms and conditions. By using the site and making a reservation, you agree to the rules described herein.
I. General Provisions
- These terms govern the use of the website, the reservation process, and the rules for staying at the hotel.
- Hotel Forum Sport Palace reserves the right to change the terms and conditions at any time.
II. Reservations
- A reservation is considered valid once the customer receives a written confirmation from the hotel (via email).
- The customer is responsible for the correct entry of personal data, telephone number, email, and stay details.
- The hotel may contact the customer for clarification or additional information.
III. Check-in and Check-out
- Check-in: after 3:00 PM
- Check-out: by 12:00 PM
IV. Cancellations and Changes
- All reservations can be cancelled free of charge until the day of arrival, unless otherwise stated in individual offers or special packages.
- Changes to dates are subject to availability.
- In case of a no-show, the hotel reserves the right to charge a fee equal to 1 night’s stay.
V. Payment
- Payments can be made at the reception in cash or by bank card.
- During certain periods (public holidays, group bookings, special offers), the hotel may require a deposit or full prepayment.
VI. Prices
- All prices are in euros and include VAT.
- Prices may be updated, but this does not affect already confirmed reservations.
VII. Pets
- Pets weighing up to 3 kg are allowed for an additional fee.
VIII. Smoking
- Smoking in hotel rooms and indoor areas is strictly prohibited.
- In case of a violation, a deep cleaning fee of 150 BGN will be charged.
IX. Guest Conduct
- Guests must comply with the hotel’s internal regulations and public order.
- The hotel may refuse accommodation or terminate a stay in the event of rude or inappropriate behavior, without a refund.
X. Liability for Damages
- Guests are financially responsible for any damage caused to hotel property.
- The hotel reserves the right to charge a compensatory amount based on the type and value of the damage.
XI. Personal Data
- Personal data is processed in accordance with GDPR requirements.
- Data is used solely for reservations, communication, and legal obligations.
- Information is not provided to third parties except as required by law.
XII. Limitation of Liability
The hotel is not responsible for:
- technical malfunctions or internet interruptions;
- lost, stolen, or damaged items, unless they have been left at the reception for safekeeping;
- services provided by third parties (banks, payment systems, etc.).
XIII. Contact Us
Hotel Forum Sport Palace – Dryanovo
2 Stantsionna St, Dryanovo
Phone:
0885 670 757
0876 109 793
Email:
reservations@forumsportpalace.bg

