Terms of Use and Reservations

Last updated: November 28, 2025

Welcome to the official website of Hotel Forum Sport Palace, Dryanovo.

Please review these terms and conditions. By using the site and making a reservation, you agree to the rules described herein.

I. General Provisions

1. These terms govern the use of the website, the reservation process, and the rules for staying at the hotel.
2. Hotel Forum Sport Palace reserves the right to change the terms and conditions at any time.

II. Reservations

1. A reservation is considered valid once the customer receives a written confirmation from the hotel (via email).
2. The customer is responsible for the correct entry of personal data, telephone number, email, and stay details.
3. The hotel may contact the customer for clarification or additional information.

III. Check-in and Check-out

1. Check-in: after 3:00 PM
2. Check-out: by 12:00 PM

IV. Cancellations and Changes

1. All reservations can be cancelled free of charge until the day of arrival, unless otherwise stated in individual offers or special packages.
2. Changes to dates are subject to availability.
3. In case of a no-show, the hotel reserves the right to charge a fee equal to 1 night’s stay.

V. Payment

1. Payments can be made at the reception in cash or by bank card.
2. During certain periods (public holidays, group bookings, special offers), the hotel may require a deposit or full prepayment.

VI. Prices

1. All prices are in euros and include VAT.
2. Prices may be updated, but this does not affect already confirmed reservations.

VII. Pets

1. Pets weighing up to 3 kg are allowed for an additional fee.

VIII. Smoking

1. Smoking in hotel rooms and indoor areas is strictly prohibited.
2. In case of a violation, a deep cleaning fee of 150 BGN will be charged.

IX. Guest Conduct

1. Guests must comply with the hotel’s internal regulations and public order.
2. The hotel may refuse accommodation or terminate a stay in the event of rude or inappropriate behavior, without a refund.

X. Liability for Damages

1. Guests are financially responsible for any damage caused to hotel property.
2. The hotel reserves the right to charge a compensatory amount based on the type and value of the damage.

XI. Personal Data

1. Personal data is processed in accordance with GDPR requirements.
2. Data is used solely for reservations, communication, and legal obligations.
3. Information is not provided to third parties except as required by law.

XII. Limitation of Liability

The hotel is not responsible for:

1. technical malfunctions or internet interruptions;
2. lost, stolen, or damaged items, unless they have been left at the reception for safekeeping;
3. services provided by third parties (banks, payment systems, etc.).

XIII. Contact Us

Hotel Forum Sport Palace – Dryanovo
2 Stantsionna St, Dryanovo

Phone:
0885 670 757
0876 109 793

Email:
reservations@forumsportpalace.bg