Who We Are
This website is operated by Forum Sport Palace (FSP).
Website: https://forumsportpalace.bg
What Personal Data We Collect and Why
Reservations
You can make a reservation through the website without creating an account.
To process the reservation, we collect the following data:
- first and last name
- phone number
- email address
We use this data for:
- processing and confirming the reservation
- contact regarding the reservation (clarifications, changes, cancellations)
- providing the service (accommodation/use of facilities)
Legal basis: performance of a contract/pre-contractual relations (the reservation).
Data is not used for marketing purposes without explicit consent.
Cookies
The site uses cookies, which may be:
- necessary (for the normal operation of the site)
- analytical (to measure and improve performance)
- marketing (for ad measurement and remarketing)
You can manage your choices via the cookie banner and change them at any time.
Analytics and Marketing
Google Analytics 4 (GA4)
We use Google Analytics 4 to understand how visitors use the site and to improve content and functionality.
GA4 may process technical information such as:
- device and browser data
- pages visited and actions taken on the site
- approximate location data (at city/region level)
GA4 is activated only after consent is given, where applicable.
Meta Pixel (Facebook Pixel)
We use Meta Pixel to:
- measure the effectiveness of advertisements
- show more relevant ads (including remarketing)
Meta Pixel may process information about visits and actions on the site.
Meta Pixel is activated only after explicit consent, where applicable.
Who We Share Data With
We do not sell personal data.
Data may only be shared with:
- competent authorities, when required by law
- service providers necessary for site operation and measurement (e.g., Google and Meta) – only within the scope of the purposes above
How Long We Retain Data
Reservation data is stored for as long as necessary to process and fulfill the reservation and for legally required periods (if applicable).
Data from GA4/Meta is stored according to the settings and terms of the respective platforms.
Your Rights
Under GDPR, you have the right:
- to access your personal data
- to rectification
- to erasure (where applicable)
- to restriction of processing
- to object
- to data portability (where applicable)
- to withdraw your consent at any time (for analytical/marketing cookies)
Contact
For questions regarding the processing of personal data and to exercise your rights, please contact us using the contact details published on the website.
